Support Services

Your IT infrastructure is configured to meet your organization’s specific needs and objectives, but such a unique environment can be costly, risky and time-consuming to support.

Minimize disruptions and maintain a high level of productivity through Dell ProSupport™ — a suite of support services you can configure and align with your organization’s entire IT landscape.

Easily adjust speed and type of support to address specific scenarios for every IT element — from end-user PCs to enormous data centers and from client-computer applications to enterprise-wide IT solutions. With Dell ProSupport, you can protect your investments with a simple yet flexible approach that includes:

• Proactive problem avoidance, remote monitoring and self-support features to help maximize productivity
• A single point of accountability to troubleshoot hardware and software problems
• Customized parts and labor service levels, from next-business-day to 2-hour rapid response and from traditional tech support to Dell™ Online Self Dispatch
• Expertise in specialized applications and technology, such as virtualization, systems management and Microsoft® Windows® 7
• Global command centers that track parts and labor around the clock
• A designated Dell professional to assess your IT environment, build a custom support plan and manage your critical needs

Take IT support to a new level of efficiency. Contact Dell ProSupport today.