Order Support

  • Eligibility for Dell Dollars

    If you are eligible for Dell Dollars you’ll see them listed in the Description column of your Order Confirmation and your Packing Slip. For example: $75 Dell Dollars Code Dell Dollars will be mentioned on your documents.
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  • Receiving Your Dell Dollars

    Your Dell Dollars will be emailed to you within four to six weeks after your order has been shipped.

    If we don’t have your email address, we will send your Dell Dollars to your billing address by mail.

    However, if you place your order at work through an Employee Purchase Program, your Dell Dollars will be posted to the shipping address on your order.

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  • Using your Dell Dollars

     To learn how to use your Dell Dollars, follow these steps:
    1. Go to www.dell.com.
    2. Go to the correct shopping segment on our Web site. 
    3. Add the items you want to buy to your shopping cart.
    4. Make sure that the value of your order (before tax, shipping and handling fees are added) is more than the value of your Dell Dollars.
    5. Enter your Dell Dollar Code/s in the text box (the text box is below the list of items in your shopping cart).
    6. Click on Apply Coupon.
    7. Check the value of your Dell Dollars. It should now show up as discount under the Sub Total tab.
    Please Note:
    If you do NOT see the discount subtracted from your order, please check that the value of your order (before tax, shipping and handling fees are added) is greater than the value of your Dell Dollar.
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  • Check on the Progress of my Dell Dollars

    You can check the progress of your Dell Dollars (and how many you are due to receive) online by clicking here.
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Offers subject to change, not combinable with all other offers. Taxes, shipping, handling and other fees apply. U.S. Dell Home and Home Office new purchases only. LIMIT 5 DISCOUNTED OR PROMOTIONAL ITEMS PER CUSTOMER. Free shipping and handling offer available in Continental (except Alaska) U.S. only. Free shipping offer does not include time to build/test system. Dell reserves the right to cancel orders arising from pricing or other errors.