Dell is required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on where your order is being shipped and on the products that you bought.

If your purchases qualify for a state sales tax holiday, your invoice will not reflect tax. For more information about state sales tax, click here.

If you qualify and want to take advantage of your tax exempt status, click here for more information.

At Dell, we offer a variety of ways to pay for your Dell™ equipment. The following methods are available to make your payment when you order on the Dell Web site:

If you are placing your order over the phone, you can also use a prepaid check or wire transfer.

When you purchase on Dell.com, select your item and proceed to checkout. At the payment page, please select the Redeem Your Gift Card option. You will be asked to enter your gift card information. If the available funds on your gift card are less than the amount of the purchase, you will be prompted to enter an additional form of payment.

When you purchase over the phone, please inform your salesperson at the beginning of the purchase that you have a Dell™ Gift Card to redeem. Our salesperson will be able to help you with the purchase. When you pay with your gift card, the additional form(s) of payment cannot be a Dell Preferred Account.

To learn more about Dell Gift Cards, click here.

If you receive an Order Held email, it means that we couldn’t obtain authorization to process payment for your order. To protect your security and privacy, your card issuer cannot provide information about why your payment was declined. Because of this, you most likely need to contact your card issuer directly to solve most payment issues.

It is not unusual for this to happen, and the most common reasons are listed below:

• Card issuers may flag any unexpected activity on your account, like online orders or high value purchases, regardless of the amount of funds available; they will require your verbal authorization.
• Cards have limits on how much money can be charged or accessed in a single day. Regardless of available funds in the account, your card issuer may require you to request a higher purchase limit to complete the transaction.

If you receive an email titled Order Held, please contact your card issuer and follow the email instructions. After the payment issue is resolved, we’ll send you an email titled Order Being Processed.