Help Me Choose: Warranty Options
Basic | ||
 | Every new Dell laptop comes with a Limited Hardware Warranty* that's included for the first 12 months. For an additional fee, you may extend the length of this protection for up to three years. | |
InHome Service After Remote Diagnosis*With no service plan, you can mail your computer to one of the Dell depot repair centers for an average 10–14 days repair turnaround. | DellConnectDellConnect™ enables you to grant access to a Dell professional to remotely control and resolve your computer problems.
Battery ReplacementIn the event your battery fails within the first year of your plan, we will provide a single new or refurbished replacement battery. | Minimum 12 Months of Coverage by Dell Limited Hardware Warranty*Limited hardware coverage includes, but is not limited to, motherboards, hard drives, LCD displays, memory, optical drives, graphics cards, processors, keyboards, touch pads, power supplies and fan assemblies. |
Advanced | ||
| ||
| To protect your investment against real-world hazards such as drops, spills, power surges and other accidents, Dell recommends purchasing the Advanced Service Plan, which includes Accidental Damage Service*. Repairs can be expensive and this plan is designed to help you avoid those expenses. | |
Surges and Screen BreaksRepair or replacement of your computer in the event of an unforeseen electrical surge or screen breaks or original monitor (LCD, flat panel and others) damage. | Liquid SpillsRepair or replacement of your computer in the event of liquid spilled on or in unit. | Accidental Drops and FallsRepair or replacement of your computer in the event of drop, fall or other accidental collision. |
What Service Duration Is Right for You? | ||
| It's always good to know you have the protection you want when you need it the most. Dell recommends extending your service plan to protect your investment.
All Dell service plans can be extended for up to three years. 1 For a copy of limited warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or visit www.dell.com/warranty 2 Remote diagnosis is determined by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, a technician and/or part will be dispatched, usually in one or two business days following completion of Remote Diagnosis. Dell sells InHome Service provided by Dell Marketing L.P.: BancTec InHome Service provided by BancTec Third Party Maintenance, Inc.; and QualxServ InHome Service provided by QualxServ LLC. Third parties may be used to deliver the InHome service. Availability varies. Other conditions apply. For complete details about InHome Service, visit www.dell.com/servicecontracts 3 CompleteCare service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. For complete details, visit www.dell.com/servicecontracts |
Overview
 |  We want to ensure that you have all the information you need to make a smart decision about the level of service you want. By now, you're familiar with each service plan's principal features. But we know that sometimes you just might want to know a little more. Below you'll find downloadable, detailed information about each warranty service Dell offers. |
| |
 DellConnect Dell developed DellConnect to improve your remote diagnosis* experience. It is a simple online access tool that enables a remote diagnosis* professional to securely access your computer through your internet connection, diagnose your problem and repair it all under your supervision. So you decide what we see, where we go and what we do. It's like we're right there with you, but we're not. | |
 InHome Service After Remote Diagnosis*If your system's issue is covered by Dell Limited Hardware Warranty* and that issue is not resolved remotely, this service enables you to have a technician and/or part dispatched, if necessary, usually in one or two business days following remote diagnosis. During remote diagnosis, you may be asked to access the inside of your system (where safe to do so) or to participate in troubleshooting until a cause can be isolated. | |
 Battery ReplacementAll Dell portable computer batteries come with a one-year Limited Hardware Warranty*. Increasing the number of years of your Dell service plan does not extend your battery limited hardware warranty beyond the initial year. Replacement batteries are available for purchase at www.dell.com/battery | |
A copy of your service contract(s) can be found here. If you have questions about which of these service contracts is applicable to you, please consult your invoice. A copy of your invoice can be requested here. Issues or services such as computer setup, usage, internet configuration, software, home networking, data transfer and backup, how-to, education, email setup and OS installation support are not covered by your Limited Hardware Warranty, technical support or any of the service plans. Free self-help assistance is available 24x7 at www.support.dell.com. Dell continuously works to improve this support website. In case you require additional assistance solving any of the issues mentioned above, Dell has highly capable professionals ready to assist you for a fee. Additional information on Dell fee-based services is available at www.solutionstation.com | |
| Accidental Damage Service* Accidental Damage Service (such as for liquid spills, drops and falls, surges and screen breaks) offers the support needed when accidents happen to your Dell systems. This service covers repair and replacement for various accidental damages not covered under your Limited Hardware Warranty*, including liquid spills, drops, electrical surges, screen breaks, display breaks and other collisions. | |
| Basic | Advanced | |
| DellConnect | | |
| InHome Service After Remote Diagnosis* | | |
| Battery Limited Hardware Warranty* for One Year | | |
 Hardware Coverage | | |
| Accidental Damage Service* | | |
Feature Library
 |  Got a question? We've taken some of the most frequently asked questions about our services and posted answers below for your convenience. |
| Q. Does my Dell computer come with a Dell manufacturing warranty? A. Yes, every Dell computer comes with Dell's 12-month manufacturer Limited Hardware Warranty* coverage. For laptops and netbooks, Dell provides 10–14 Day Mail-In Repair Service After Remote Diagnosis option. Please select one of the Dell service plans in order to obtain InHome Repair Service After Remote Diagnosis*. This Limited Hardware Warranty covers defects in materials and workmanship in your Dell-branded hardware products. Your Limited Hardware Warranty* covers all of the component parts on your system, including, but not limited to, the motherboard, hard drive, LCD display, optical drive, graphics card, processor, touch pad, power supply and fan assemblies. For more information about what is covered under your hardware limited warranty*, please go to www.dell.com/warranty | |
| Q. I don't want to spend the money now; so is it possible to buy a Dell extended Limited Hardware Warranty* and Service Plan later? A. Yes, you may upgrade or extend your Dell Service Plan at a later date, but you must do so prior to the expiration of your Limited Hardware Warranty*. Dell recommends upgrading now in order to take advantage of the lower prices offered at the time you purchase a new system. | |
| Q. What if I need additional support such as computer setup, usage, internet configuration, software, home networking, data transfer and backup, how-to, education, email setup and OS installation? A. Free self-help assistance is available 24x7 at www.support.dell.com. Dell continuously works to improve its website. In case you require additional assistance solving any of the issues mentioned above, Dell has highly capable professionals ready to assist you for a fee. Additional information on Dell fee-based support services is available at http://www.solutionstation.com/ | |
| Q. What if my Dell product is out of warranty? Am I still able to have the product serviced by Dell? A. Yes, Dell is able to service most out-of-warranty products. Please know you will be required to pay a fee for the diagnosis and resolution. If Dell's remote diagnosis professional determines your product has a hardware issue, then you will be responsible for the purchase of all replacement hardware. Rest assured that Dell stocks the spare parts for almost all out-of-warranty problems. From memory to hard drives to LCD displays, Dell has you covered to replace your out-of-warranty hardware issues. Your Dell remote diagnosis professional will help you with your purchase. | |
Q. What if I need technical support while I am traveling internationally? | |
| Q. Does this coverage extend to the peripherals in my home such as my printer, internet router and so on? A. Dell Limited Hardware Warranty*, service and support extend only to Dell-branded peripherals. Dell service plans do not extend to protect the hardware and setup of third-party peripherals. Dell's remote diagnosis professionals will assist you to validate whether your computer's internal components are working and are enabled to connect to your printer, internet router and other materials. | |
| Q. What does remote diagnosis* mean? A. Remote diagnosis* is a determination of the cause of your issue by an online/phone technician and may involve customer access to inside of system and multiple or extended sessions. If the issue is covered by the Limited Hardware Warranty* and not resolved remotely, depending on the Service Plan in effect, either a dispatch to a Dell depot facility will be arranged for your system or a technician and/or part will be dispatched to your home or office, usually in one or two business days following completion of remote diagnosis. Availability varies. Other conditions apply. For complete details about your service plan, visit www.dell.com/servicecontracts | |
| Q. I'm confused by the term "Repair Services." What does this mean and how exactly does this work? A. If Dell determines one of your computer components needs repair, then "Repair Services" refers to the manner in which your computer will be fixed. For easy repairs that you can do on your own, Dell will simply send the part to you by mail and you will be required to return the defective part to us in the included return packaging within 10 days of your receipt of the replacement part. For complex repairs, Dell will either repair your computer at a depot facility or in your home/office. If you have the 10–14 Day Mail-In Service After Remote Diagnosis* option, then Dell will send you the materials and postage necessary for you to box your system and send it to one of the Dell depot repair facilities. If you have selected any of our service plans, then Dell will send the repair part directly to a field technician. The field technician will then call you to arrange an appointment for your InHome/office repair. Before you ship any product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs or PC cards. Dell is not responsible for any of your confidential, proprietary or personal information, lost or corrupted data, or damaged or lost removable media. | |
FAQs