Physician Services

Transforming the quality and efficiency of healthcare will require intensive use of information technology to acquire, manage, analyze, and disseminate healthcare information and knowledge. For clinical information systems to be successfully implemented and adopted, physicians must be engaged in the development, review, and application of these systems within their healthcare organizations. Physician buy-in is critical to success and requires physician leadership and decision making that effectively integrates the clinical information system into the context of the physician workflow. Process changes are always difficult, and in a busy clinical environment, it is not easy to maintain and sustain progress. Yet, this is exactly what is needed to measurably improve clinical practice and clinical outcomes. Our physician consulting services are designed to facilitate physician collaboration, a flexible learning culture, and a commitment to change.

Clinical Decision Support
Numerous studies show that more than well-designed and user-friendly applications are needed to deliver pertinent clinical knowledge or clinical decision support (CDS) in ways that measurably improve outcomes. Meaningful use of CDS tools requires as much attention to people and process as it does to technology. Stakeholders must agree on specific CDS goals and objectives. They must support the implementation of CDS interventions, incorporate them into their workflow, and respond appropriately when they are delivered.

Our Clinical Decision Support service offering leads to:

• Defined strategic direction for the planning, development, implementation, and evaluation of order sets/clinical decision support crucial for reaching the full potential of advanced clinical system.
• A collaborative, structured approach to the customization of order sets and CDS that aligns with evidence-based medicine, formularies, clinical preferences, and quality improvement efforts.
• Improved clinical outcomes achieved by supporting the cognitive functions that physicians use to manage, organize, and coordinate the vast amount of information needed for effective healthcare.

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Change Management
A crucial component of effective healthcare information technology is the user—in particular, the physician user. Successful implementation and optimization of Advanced Clinical System (ACS) applications requires an actively engaged medical staff. The most common reason for an implementation to falter is not technical; it’s that people accustomed to the old way of doing things never really accept the new. Therefore, energizing physicians to willingly engage in change is critical to realizing and sustaining the benefits of clinical information systems. Change Management is the process of developing a planned approach to support change—generating shared perspectives, shared intentions, and meaningful innovation.

Our Change Management service offering can lead to:

• A shared vision that drives information technology changes.
• Change strategies that address resistance and support the shared vision.
• Physicians engaged and leading clinical system change.

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Physician Governance and Leadership
As hospitals embark on the implementation and optimization of Advanced Clinical System (ACS) applications, it is imperative that they examine their existing governance structure and processes to ensure effective decision making. A successful ACS implementation requires medical staff leadership and a deliberate strategy for engaging physicians. Physician Governance provides the technology to oversee and generate the activities required to build physician commitment and adoption. The Physician Governance process involves visible and active physician leadership roles through committee membership and physician champion responsibilities.

Our Physician Governance and Leadership service offering can lead to:

• An effective governance structure and the capacity to lead physicians through change.
• A collaborative leadership model that facilitates interdisciplinary decision making.
• Formal reporting links with traditional medical staff committees, enhancing teamwork, communication, and accountability for desired outcomes.

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