Applications Management Services

Healthcare IT organizations are faced with many significant challenges. A few common examples are:

• Finding qualified support staff
• Optimizing systems to meet end-user needs
• Responding to the pressures to cut costs.

We have a solution for MEDITECH customers faced with these challenges. Previously available only to our Dell Services IT Outsourcing and MSite-managed hosting customers, we now offer MEDITECH Applications Support services to the entire MEDITECH community.

How can this service help?
Acting as a single point of contact for customers to handle incidents, requests, change management, and problem resolution, the MEDITECH Solutions Group within Dell Services takes an integrated approach to offering the support services you need. We can provide customizable applications implementation and around-the-clock operational support across the entire spectrum of MEDITECH solutions by augmenting your staff with our leveraged team of MEDITECH specialists.

Our team includes more than 120 professional consultants with real-world MEDITECH experience in healthcare environments. These broad-level skills combined with our comprehensive technology support knowledge base enables quick turnaround of requests and issues resolution. Dell Services works directly with MEDITECH to resolve software issues on the customer’s behalf.