Dell is positioned well to become a global leader in the use of informatics to drive process and quality improvement in healthcare organizations.
The healthcare industry, as a whole, has been slow to adopt and fully utilize informatics to improve how healthcare is delivered. Gartner still lists informatics/Business Intelligence (BI) as lagging, with as many as 5–10 years before mainstream adoption is seen in healthcare.
Since 2001, Dell has been at the leading edge of informatics in healthcare, providing the consulting and technology implementation services to build an informatics capability for our clients across all sectors of healthcare.
We define health informatics as the suite of solutions that takes health data (clinical, administrative, and financial) from various sources - normalizes, aggregates, analyzes, and mines that data - creating actionable information to drive organizational improvement.
Examples of our success in the area of health informatics include:
- Payer Client - We constructed a multi-terabyte, source system-agnostic Enterprise Data Warehouse (EDW) and Enterprise Logical Data Model (ELDM), as well as the supporting infrastructure for security, reference data management, applications for reporting trends, and ad hoc analysis.
- Health System Client - We signed a 10-year deal for the incremental construction of an EDW and BI platform. This work will produce actionable intelligence to identify areas for improvement in the OR, ED, LAB, and RAD departments. In addition, we will develop human resources metrics targeting employee retention, create volume-based metrics focused on general and ancillary statistics, and develop quality metrics focused on the Centers for Medicare and Medicaid Services (CMS) core measures.
- Health System Client - We are partnering with the health system to create a single data repository consisting of clinical, financial, and administrative data across all of the hospitals in the health system. Our team has created unified inpatient, outpatient, and ambulatory views and innovation, such as on-demand encryption of Protected Health Information (PHI). Our consultants have developed Key Performance Indicators (KPIs) and data management services that analyze progress toward compliance with the CMS core measures.
- Medical Center Client - We provide the technology leadership as part of the Clinical and Translational Science Institute (CTSI), a five-year grant by the National Institute of Health (NIH). We are building a platform that will enable clinical research analytics and complex bioinformatics on identified and de-identified patient data.
- International Health Service Client - We provide the data management consulting and technology implementation services that allow aligned hospitals to migrate their data from Cerner Millennium into the central data warehouse and BI (reporting, analytics, etc.) solution.
- Healthcare Supply Client - We provide the development and support of the production data warehouse and BI environments that store the client’s internal purchase history and contract data and provide the analytics to improve spending and contract management.
- Life Sciences Client - We provided the consulting services that integrated disparate data sources from Hospitals (Hx), Medical (Mx), and Pharmacy (Rx) into a single data warehouse repository, resulting in the creation of more than 15 therapeutic classes of drug cubes, including antibiotics, cholesterol, diabetes, Non-Steroidal Anti-Inflammatory Drug (NSAID), and obesity.
