Park Nicollet
Date
:
6/1/2010
There is always pressure to continue to build on what we have and make it a better experience for our customers. The maintenance and support provided by Dell Consulting Services provides us with the bandwidth we need to innovate and improve.
— Mary McGowan, senior director of IT Service Management, Park Nicollet Health Services, United States
Challenge
Park Nicollet sought to reduce the time necessary to plan and deploy new and expanded health clinics, with the goal of installing, configuring and testing all workstations for new sites in a single week while following a streamlined process that met customer requirements with no defects.Solution
The organization accelerated Dell™ OptiPlex™ desktop computer and Dell Latitude™ laptop computer configuration and deployment by quickly scaling up with assistance from Dell Consulting Services. The team used standardized methodologies to boost collaboration and efficiency, while establishing on-site command centers for on-demand problem resolution.Benefits
- Unprecedented opening of two clinics within three weeks of each other
- One week to install each site’s IT infrastructure in time for weekend testing
- Just-in-time problem resolution key to minimize customer and patient impact
- Minimized disruption to caregivers and patients
- 300+ computers deployed, customized and tested at two locations
