E-government has opened up new and better ways for government to serve its citizens. By giving people easy, on-demand access to services and information, governments have transformed how they interact with their citizens. But such a transformation entails challenges.
Dell understands these concerns and works with government agencies to design and deploy e-government solutions that increase security, streamline internal processes and maximize manageability. And by deploying the Dell customer-centered e-government model, agencies ensure citizens have a superior online experience.
The Dell™ E-government Solution is a combination of services and best practices that improve citizen access to government through the following:
- Creation of tools and processes for citizen-centric government
- Multiple devices such as notebooks, PDAs and cell phones that enable citizen access
- Integration of Web tools for citizens with back-end government processes and workflows
- Reliable user authentication and data security for citizen-government transactions
- System availability and continuity planning
For more information on these and other relevant e-government services, click on the following links or contact your Dell sales representative.
Dell Infrastructure Consulting Services
Dell Modular Services
Dell Managed Services
Dell Deployment Services
Dell ProSupport
The Dell e-government Solution delivers the following benefits:
- Enables the integration of information and services by leveraging its experience, helping government leaders create best-in-class back-end processes to deliver great services
- Establishes a clear and coherent strategy for e-government that considers the state or city as a single entity and helps diverse agencies work together with the same standards, IT infrastructure and philosophy
- Provides the right level of security in the IT infrastructure, back-end processes and delivery technologies such as Web-based tools or mobile devices that enable privacy and the ability to share and integrate data
- Creates new models of service delivery such as dynamic Web solutions that reduce public servants' workload, eliminate or reduce paperwork, and provide more time for planning and strategic work to be done
