Resolving Issues Across Your Multivendor Network
Most networks consist of many technologies originating from numerous vendors. That means your IT staff has to troubleshoot several systems and manage support from multiple providers when systems fail. Because networking vendors only provide support for their products, issues can be difficult to determine and resolution ownership is often lacking.
You can simplify the resolution process through Dell™ ProSupport™, which allows us to collaborate and consolidate support and troubleshooting calls with third-party networking vendors like Cisco®, Brocade®, Juniper and Aruba®.
If a networking issue arises in your multivendor networking environment, a Dell networking service professional will diagnose the problem and work towards a resolution with the appropriate network provider. Regardless of whether the issue stems from the third-party product, Dell will initiate engagement, assist in explaining the issue and monitor the resolution so you can get back to running your business.
Regain Control of Your Network
Your IT staff has better things to do than chasing down network providers. Upgrade to Dell ProSupport and bring resolution to multivendor connectivity issues faster — so you can focus on your business and your customers.
Networking Services
Remote Advisory Services
Get quick answers from certified, highly qualified Dell experts to questions about complex applications and technologies, and purchase only the support you need, on a per incident or annual contract basis.
IT Advisory Services
Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services, a two-tier comprehensive program that delivers proactive reporting and analytics designed to suit the unique needs of your organization.
Software Support
Help minimize disruptions and maintain a high level of productivity with Dell Support Services and Dell ProSupport — a suite of configurable support services that offer software troubleshooting and single-vendor simplicity.
Networking White Papers
Customer Choice Drives a New Approach to IT Service and Support
IDC discusses how flexible Dell ProSupport service offerings can help a wide range of customers with diverse needs succeed in today's IT marketplace.
Case Studies
Pembina Trails School Division
Pembina Trails School Division increases network performance by 20 times to consolidate IT and expand educational services.
University of Florida College of Medicine
The University of Florida speeds up memory intensive gene research with Dell HPC solution.
GMO Media Holdings
GMO Media supports growing membership base of 11 million with increased stability and 400 percent faster processing speeds
Pacific Sunwear of California, Inc.
Pacific Sunwear eliminates 100 servers and reduces storage administration time by 20 percent with a virtualized Dell infrastructure.
Chungnam Techno Park
Chungnam Techno Park repeats business with Dell, increasing business by 200 percent and decreasing energy consumption by 70 percent.
YES Prep Public Schools
YES Prep saves $500,000 and a year of IT staff time by virtualizing on Dell systems and Microsoft Hyper-V.
PT Areva T&D
PT Areva T&D works with Dell to save 60 percent in data center server space and 18 percent in energy costs.
Double Negative
Visual effects company improves power efficiency, enabling business expansion.
Plantein
Netherlands-based healthcare provider reduces management time for storage by approximately 66 percent with Dell virtualized solution
Fasthosts
Hosting company Fasthosts brings a new virtual private server offering to up to 10,000 customers, while cutting energy consumption.
ATEME Case Study
ATEME pre-installs its ATEME Network Video Recorder application on a stable and reliable hardware platform. Dell OEM Solutions offers a high-performance server and storage solution, supported by Dell ProSupport with the Keep Your Hard Drive option.