Onsite Services

Deskside Support Services

Highlights
  • Seamless handoff and loopback to Dell Service Desk
  • Covers laptops, desktops, printers and software
  • Troubleshooting, support and training
  • Engagement of Hardware Break/Fix as needed
  • Tracking and reporting of end-user satisfaction

Free your IT resources by off-loading basic, reactive support

End users often need assistance with unfamiliar hardware, software and processes. When your end users need support beyond what the Dell Service Desk can provide over the phone, Dell Onsite Services can deliver Deskside Support to give your end users access to hands-on assistance at their desks.

Sometimes things just get done faster in person, so Dell Deskside Support brings face-to-face contact and hands-on support directly to the workplace. Skilled, effective on-site support gives your end users the critical skills they need to leverage the laptop at their desk and the applications at their fingertips more effectively and makes them better equipped to focus on the work at hand and get more done. Contact us today to get started.