Customer Stories

Jones Walker

Jones Walker sought to streamline desktop management and strengthen disaster recovery. The law firm turned to Dell Services to help it improve operating efficiency.
Date : 5/1/2011
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The support we get through Dell customer service and Dell ProSupport takes the place of one-half a full-time employee. Dell offers solutions that really empower us, and Dell advises us on directions to move on technology.

Ruark Chick, CIO, Jones Walker, United States

Challenge
The law firm needed to keep up with rapid growth, streamline desktop management and focus on delivering innovative IT services to clients while strengthening disaster recovery for its 11 locations.
Solution
Jones Walker virtualized servers and desktops to respond faster to the needs of users and clients, and engaged Dell™ Services to improve operating efficiency. The company's servers and desktops are virtualized using VMware® vSphere™ on Dell PowerEdge™ servers with Intel® Xeon® and Atom™ processors, a virtual desktop solution with VMware View and Dell OptiPlex™ flex clients, Dell PowerVault™ Internet SCSI (iSCSI) storage area network (SAN) arrays and EMC SANs sourced through Dell.
Benefits
• Able to offer new IT services to clients due to ability to create virtual infrastructures quickly
• Reclaiming data center rack space with server virtualization
• Projected decrease in hardware costs, power and cooling needs
• 3-year payback on virtual desktop investment
• Near-zero recovery point and recovery time objectives
• 80 percent less time to deploy a new image with virtual desktops, accelerating operating system migrations
• Improved security and data protection by hosting desktop images and data in data center
• Reduced downtime for support staff
• Able to avoid bringing on additional contract staff for desktop support
• One-half FTE saved with Dell customer service and Dell ProSupport™