Customer Stories

RightNow Technologies

Date : 8/1/2010
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Having a virtualized platform makes it much more likely that we can accommodate ad hoc requests that aren’t in the budget. So it’s really made us a lot more nimble as an IT organization.

— Ben Nelson, chief information security officer (CISO), RightNow

Challenge
RightNow® needed to update its robust Software-as-a-Service (SaaS) offering. It also needed a server solution for its internal data center to eliminate server sprawl, and reduce power and cooling costs. The company also wanted a laptop solution to provide employees with mobility, along with the processing power to run desktop applications.
Solution
The company chose Dell to power its customer-facing applications, its internal corporate applications and its laptop computing needs. RightNow uses Dell™ PowerEdge™ servers for its SaaS offering and its internal corporate data center. The internal platform is virtualized with VMware® vSphere™ 4. The company is also using Dell Latitude™ laptops for 80 percent of its employees’ desktop computing needs.
Benefits

 

  • Savings in power and cooling costs for internal data center
  • Deployment of virtual servers in 15 minutes vs. one month for physical servers
  • Ability to nearly double the capacity of its customer-facing servers using PowerEdge™ servers
  • Elimination of 65 physical servers from a corporate data center using virtualization
  • Ability to put 35−40 virtual machines on one VMware® ESX host