Customer Stories

KIOSK Information Systems

Date : 6/1/2010
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Combining Dell’s reputation for reliable technology with KIOSK’s self-service solution expertise definitely positioned us as the most credible OEM solution.

— Abby Boes, senior account executive, KIOSK Information Systems, United States

Challenge
Win the kiosk business of the world's second-largest cell phone provider, which had been disappointed by hardware failures and service problems with other kiosk vendors.
Solution
Dell helped KIOSK Information Systems — a Dell™ OEM Solutions Channel Partner — implement a reliable bill payment kiosk solution and comprehensive service plan to win the new business.
Benefits

The solution helped KIOSK Information Systems:

  • Reduce system downtime by 50 percent compared with previous suppliers' systems
  • Cut inventory costs by approximately 15 to 20 percent
  • Decrease service response time by 45 percent by integrating Dell into the customer service-level agreement development process
  • Ensure timely delivery using the Dell just-in-time delivery model
  • Win a major new customer representing over $5 million in revenue