Mobile Telecom Expense Management

With mobile voice and data communications being a vital organizational component and a leading operational cost, organizations face many challenges to proactively manage these resources. To address these challenges, Dell developed the Telecom Expense Management services, which provide companies with a proactive, technology-enabled approach to managing telecommunications through:

• Contract management
• Procurement and order handling
• Telecom inventory management
• Invoice processing and auditing
• Usage and rate optimization
• Payment reporting

The Dell Mobile Telecom Expense Management services enable you to:

• Create an end-user, self-service Web portal for ordering mobile services and devices with an embedded product catalog and workflow approval
• Fulfill all of the approved service requests on your behalf with the mobile carriers
• Manage all of the assets in a centralized asset inventory
• Receive your wireless invoices on a monthly basis and load them into our management platform
• Allocate the expenses back to your business units
• Perform recurring rate plan optimization of the invoices to drive down costs
• Manage the payment process of each invoice
• Provide end users with access to the management reporting module to provide full visibility and analytics into all of the disparate expenses across carriers and service types that we manage on your behalf
• Manage disputes to resolution with the carriers
• Provide optional incremental service desk options to support your wireless administrators and/or end users