End User Managed Services

Drive costs down and service levels up

Managing desktop PCs, laptops and other end-user devices doesn't have to drain valuable in-house resources. Dell End User Managed Services can bring relief to an assortment of end-user infrastructure management headaches. You'll free up valuable resources, improve service levels and reduce in-house support time — and get the metrics to prove it. Shift to a proactive approach and collaborate with Dell to design your fully automated, self-healing end user environment.
 

Available Service Offerings


Service Desk
.  Improve productivity and user experience.

End User Managed Services.  Free resources by letting Dell take care of the end-user IT Management.

 

Supporting Capabilities

At the heart of all Dell End User Managed Services, is a comprehensive capability set that encompasses all aspects of end-user IT management.
     

Asset Management

Asset Management

Reduce TCO and improve security, compliance and risk management with Dell services that track and manage distributed desktops, notebooks, software and other end-user assets.View More
Configuration & Deployment

Configuration & Deployment

Get preconfigured systems that are ready to deploy and use on demand when you turn to Dell for careful preparation of custom images, applications and hardware.View More
Onsite Services

Onsite Services

Resolve issues faster with Dell-trained, Dell-managed technicians who provide everything from installs, moves, adds, changes and break/fix services to software assistance and onsite configuration.View More
Service Desk

Service Desk

Track and resolve end-user technical, application and business support issues with a single-point-of-contact service desk built on IT Infrastructure Library (ITIL) best practices.View More