Specialized On-site Services
Highlights
- Respond quickly to critical incidents by requesting immediate dispatch of a Dell technician to your site
- Get additional staff without breaking your budget, so you can tackle large-scale strategic projects
- Rely on Dell experts to provide on-site incident management, as well as diagnosis, troubleshooting and repair
On-site technical expertise, on demand
Routine maintenance and day-to-day support often consume the majority of your staff’s resources — leaving less time to handle incoming requests for new IT projects and respond quickly to technical emergencies, and less budget to keep specialized experts on staff.
So when you need help managing critical incidents or need highly trained staff to tackle complex initiatives, Dell™ Specialized On-site Services can help.
With Dell ProSupport™, you can easily augment your daily IT staff resources or tap into specific technical expertise for critical projects. We offer a range of flexible support options, making it easy to get the help you need, right when you need it:
- On-site diagnosis, troubleshooting and repair — When you need to resolve a technical issue quickly, just call. We’ll dispatch a highly skilled technician to provide on-site problem resolution.
- On-site parts management — We can manage and replenish your on-site spare parts. Having parts always on hand eliminates delivery and dispatch time, helping you close trouble tickets faster.
- Additional staff support at your location — Our flexible staffing options can give you access to the experts you need, without hiring specialized personnel on a full-time basis. Whenever you need on-site management of critical situations or need help streamlining your IT operations, we can dispatch a Dell Service Delivery Manager (SDM) or On-site Escalation Manager to the location of your choice. And our On-site Service Engineers can perform troubleshooting, repair and reporting tasks, so your staff is free to focus on other duties.
Find out how to transform your IT staffing with on-demand, on-site services. Contact a Dell representative today.
