Keller ISD and Dell Provide Teachers, Students and Staff with Uninterrupted Learning and Technology Access

• Provides teachers and staff with 24/7 help desk, system monitoring, application support and desk-side support to easily infuse technology into teaching and learning
• Ten-year agreement enables learning outcomes through an affordable, stable and reliable enterprise infrastructure
• Applies best practices common in many commercial environments to uniquely meet the critical needs of teaching and learning

Keller Independent School District (Keller ISD) and Dell announced today the signing of a 10-year agreement to enhance learning outcomes of the district’s 32,800 students by providing a stable and reliable technology infrastructure.

Working side-by-side with teachers and students, Dell took a holistic view of the Keller ISD, then recommended technologies, services and tools to enhance teaching and learning. Teachers and staff now have access to 24-hours-a-day, seven-days-a-week help desk and desk-side support, as well as email support, helping to address reduced budgets and helping prevent learning from being interrupted due to technology challenges. They will also have upgraded storage management and network management capabilities designed to increase efficiency, enabling Keller ISD to focus more time on the classroom.

By enhancing its current technology support and capabilities, the district will maximize the use of its existing infrastructure, an evolutionary approach that enables Keller ISD to provide students, teachers and staff with anywhere, anytime access and support today, while developing a technology infrastructure that can be enhanced over time. As part of the agreement, support services will be delivered from a US-based service center, with the majority of calls handled from Dell’s North Texas-based team.

Quotes:

Joe Griffin, chief technology officer, Keller Independent School District
“Streamlining our technology infrastructure and improving our support systems with the expertise of our partners at Dell is helping us provide a world-class technology environment that’s bringing improved instructional outcomes while still saving us money. Dell is not only helping us with our short-term needs, but is also helping us look to the future to leverage our technology to meet student and teacher needs for years to come.”

Mark Horan, vice president of Education, Dell
“Keller is a forward-thinking school district that recognizes a smart technology infrastructure has the potential to give teachers more time with their students and to drive learning that meets the unique needs of each student. We are pleased to partner with the Keller ISD and to provide them with the tools and support to achieve their goals and each student’s potential.”

About DELL
Dell (NASDAQ: DELL) listens to its customers and uses that insight to develop and deliver customized technology solutions to government, healthcare and educational organizations worldwide. Learn more at www.dell.com.

About Keller ISD
Keller ISD … Intentionally Exceptional
Mission: The Community of Keller ISD will educate our students to achieve their highest standards of performance by engaging them in exceptional opportunities. Learn more at www.kellerisd.net.