URS
URS standardised its IT infrastructure on Dell solutions. By adopting a range of Dell ProSupport services such as ProSupport Mission Critical, Proactive Maintenance and Remote Advisory Services, the company maximises uptime.
Date
:
6/1/2011
I would recommend Dell Proactive Maintenance to any business. It simplifies the maintenance process and frees up my time to work on high-value tasks.
Kevin Young, System Engineer, URS, Belgium
Challenge
URS wanted to minimise the cost of routine IT maintenance by gaining responsive support. The company looked for a range of service options to cover its entire IT infrastructure.Solution
The company took advantage of the Dell ProSupport™ portfolio of services to meet its needs. These included regular proactive health checks on storage, 24/7 phone-based help, four-hour on-site assistance and remote advisory support.Benefits
• URS avoids unplanned storage downtime with support maintenance• IT team can focus on strategic work due to automated updates
• Company increases IT efficiency with phone and Web-based support
• Customer rapidly deploys new laptops with expert assistance
• URS maximises uptime for mission-critical systems
