Dell Services Sets the Industry Standard for Support Services Value
Date
:
11/5/2009
Dell™ Services has dominated the Technology Business Research (TBR) Corporate IT Service & Support Customer Satisfaction Study over the past 10 years due to its ability to quickly adapt to customers’ changing needs. Nothing underscores this more than the company’s response to recent challenges that allowed its competitors to catch up in TBR’s survey in H2 2008. After making several adjustments, Dell Services showed its adaptability and resilience by returning to the number one position (shared with competitors) in Q1 2009. Dell Services then established itself as the sole number one vendor in Q2 2009.