Service and Support Options for Dell Precision Workstations
Date
:
9/2/2010
Downtime can hinder productivity and project deadlines, as well as put customer relationships at risk. Equip yourself with support protection that goes a step further than the standard Dell™ hardware warranty for Dell Precision™ workstations: Dell ProSupport™ provides 24x7 expert technical support to resolve hardware and software problems in the customer's environment with a single point of accountability. Features include:
- 24x7x365 chat, email and phone with senior-level certified Dell experts
- Selectable response times from Next Business Day to Four-Hour Mission Critical
- Collaborative support for select third-party hardware and software vendors
- Global Command Centers to manage critical situations
For Dell workstations that have been certified to run a third-party vendor's application, Dell ProSupport includes collaborative support with independent software vendors (ISVs) at no extra charge.