Time Is Money: Customers Use Dell ProSupport to Save Time

ProSupport is Dell’s premier support for PCs, servers, networking, storage and software applications. ProSupport offers extended warranty, help desk, break/fix and proactive services to Dell customers. Through capabilities ranging from on-site technicians to self-service parts ordering, customers can leverage ProSupport to tailor service for their specific environment.

From municipal offices to the world’s largest corporations, customers leverage ProSupport to maintain their IT infrastructures. In return, ProSupport is helping customers proactively avoid future IT issues, while delivering increased productivity and, ultimately, time savings.

Dell Prosupport Customers Point to Time Savings as a Key Advantage
When asking a panel of loyal ProSupport customers (many of whom have utilized Dell support services for nearly a decade) in a recent series of interviews, Technology Business Research, Inc. (TBR) found that the primary reason for choosing ProSupport was resoundingly the same: It helps save time and money. Whether leveraging Dell’s expertise over the phone, online or in person, or simply using the self-service features of ProSupport, Dell’s customers tout the service as key to running a smooth, efficient IT operation with lower risk of potentially devastating downtime.

Customers highlighted the following benefits of ProSupport:

• A large educational institution stated that the breadth of Dell’s relationships with its key partners — including VMware®, CommVault® and EMC® — enables the company to act as a single point of contact for issues that span multiple platforms.
• A midsize U.S. manufacturing firm said ProSupport cut problem resolution time nearly in half.
• A global telecommunications provider stated that the customizable nature of Dell’s ProSupport enabled his team to more easily address IT issues, despite the complexity of his organization’s server environment.