Transform Your Data Center With Dell ProSupport
Your data center is the engine that powers your entire business. Keep it running at peak performance with reliable, top-notch support from Dell™ ProSupport™.
Build a unique support plan to meet your data center needs. Whether you have a global IT department or a limited staff, Dell can help you save money and optimize your complex IT environment. Features include:
- Direct access to highly trained experts who provide enterprise-level, tech-to-tech support
- Options to remotely monitor and manage your data center
- Remote and on-site support for specialized hardware and applications
- Data and asset protection services
- Online self-dispatch of parts and labor
- Comprehensive support for data center software, including configuration, deployment, patches, updates and new version upgrades
- Incident-based third-party software troubleshooting for data center and end-user applications, OS and firmware
- Collaborative support with third-party vendors for data center and end-user applications
- Training and certification for your IT staffers
- The ability to self-identify your incident as severity level one, initiating a swift critical situation response process, with our Mission Critical option
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Data Center Support Services
Certified Data Destruction
Keep sensitive data from falling into the wrong hands when a hard drive fails or is retired from service. Dell can completely wipe the drive clean and provide certification of destruction, helping you meet your compliance requirements.
Dell Online Self Dispatch
When you're trying to resolve hardware incidents quickly, you can't afford to wait. Dell Online Self Dispatch (DOSD) helps you expedite the self-diagnosis of hardware issues with access to Dell technical training and required certification.
Global Command Center
Dell staffs Global Command Centers across the globe to help you get critical systems up and running — and help keep them up and running — even during natural disasters, power outages or virus attacks.
IT Advisory Services
Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services, a two-tier comprehensive program that delivers proactive reporting and analytics designed to suit the unique needs of your organization.
Keep Your Hard Drive
When your hard drive fails, receive a replacement hard drive without relinquishing physical possession of the old one — so you can maintain control of any classified, proprietary or sensitive data that it contains.
Multivendor Hardware Support
Simplify support for mixed hardware environments and drive efficiencies by consolidating service contracts.
Proactive Maintenance
Help reduce unplanned downtime and optimize system stability with scheduled assessments, streamlined patch management, regular system checks and detailed reporting.
Proactive Systems Management
Increase visibility over your physical and virtual data center to monitor warranty status, and proactively identify and remedy server and storage hardware problems before they happen.
Remote Advisory Services
Get quick answers from certified, highly qualified Dell experts to questions about complex applications and technologies, and purchase only the support you need, on a per incident or annual contract basis.
Software Support
Help minimize disruptions and maintain a high level of productivity with Dell Support Services and Dell ProSupport — a suite of configurable support services that offer software troubleshooting and single-vendor simplicity.
Specialized On-site Services
Boost your IT resources with additional on-site staff from Dell, and get the on-the-spot help you need to enhance response times, achieve your performance goals and quickly implement critical projects.
Speed of Response Options
Get parts and labor more quickly with accelerated response options from Dell. Resolve your critical issues quickly by upgrading from next-business-day on-site service (standard with Dell ProSupport) to same-day or mission-critical on-site service.
Data Center Support Case Studies & Awards
URS Case Study: ProSupport Services
Dell ProSupport Services help URS minimize the cost of routine IT maintenance with proactive health checks on storage, 24/7 phone-based help, 4-hour on-site assistance and remote advisory support.
Pacific Sunwear of California, Inc.
Pacific Sunwear eliminates 100 servers and reduces storage administration time by 20 percent with a virtualized Dell infrastructure.
Chungnam Techno Park
Chungnam Techno Park repeats business with Dell, increasing business by 200 percent and decreasing energy consumption by 70 percent.
YES Prep Public Schools
YES Prep saves $500,000 and a year of IT staff time by virtualizing on Dell systems and Microsoft Hyper-V.
PT Areva T&D
PT Areva T&D works with Dell to save 60 percent in data center server space and 18 percent in energy costs.
Double Negative
Visual effects company improves power efficiency, enabling business expansion.
Corporate IT Users Rank Dell No.1 for Service and Support for 5th Consecutive Quarter
For a fifth consecutive quarter, a survey by TBR has ranked Dell Services number one for customer satisfaction among corporate IT users. In TBR’s Corporate IT Service & Support Customers Satisfaction Study for the first quarter of 2010 ...
Fasthosts
Hosting company Fasthosts brings a new virtual private server offering to up to 10,000 customers, while cutting energy consumption.
ATEME Case Study
ATEME pre-installs its ATEME Network Video Recorder application on a stable and reliable hardware platform. Dell OEM Solutions offers a high-performance server and storage solution, supported by Dell ProSupport with the Keep Your Hard Drive option.
Dell No. 1 Global Healthcare IT Services Provider, No. 2 in Education Computer Hardware Support
Dell is the No. 1 healthcare information technology services provider in the world according to the latest IT services worldwide market share report by Gartner, Inc.
Centegra and Dell Services recognized with Outsourcing Center's Outsourcing Excellence Award for Best Transition
Centegra Dell Services have been awarded the Outsourcing Center’s 2010 Outsourcing Excellence Award for "Best Transition” in recognition of the strong working relationship Centegra and Dell Services (formerly Perot Systems) have shared since 2008.
Data Center Support White Papers
Time Is Money: Customers Use Dell ProSupport to Save Time
Three ProSupport customers — a large educational institution, a midsize manufacturing firm and a global telecommunications provider — discuss how ProSupport from Dell avoids costly downtime and saves time and money.
Dell Services Sets the Industry Standard for Support Services Value
Dell Services keeps pace with changing customer requirements by executing continuous improvement programs.
The Business Risk of a Lost Laptop
This Dell/ Ponemon Institute study assesses the business risks of lost or stolen employee-assigned laptops in six countries and examines the ways businesses in those countries address those risks.
Secure the Data of Your Mobile Workforce
Does your mobile workforce need access to confidential information? Are you worried that this mobility access will jeopardize your sensitive information if laptops are lost, missing or stolen? Dell can help.
Data Protection on the Move
This white paper discusses four things every business should know about guarding critical data on mobile computing platforms.
White Paper: Airport Insecurity — The Case of the Lost Laptops
A recent study focuses on how airports handle the more than 600,000 lost or stolen laptops as well as travelers’ awareness of data loss.