Protect Your Hardware Investments With Dell ProSupport
When an end user’s PC fails or gets damaged, you must repair or replace it as soon as possible. And when a laptop is lost or stolen, you not only need to replace it, but take decisive action to protect or destroy any data it contains.
It’s time to give your organization the expert assistance, tools and resources it needs to keep your end-user systems up and running.
We provide award-winning services designed to maximize every dollar of your IT budget. Dell ProSupport™ services for end-user computing can help you:
- Protect Your IT Investment — You can purchase accidental damage services to reduce out-of-pocket costs for unexpected repairs.
- Get Access to Top-Notch Tech Support — Dell Services continue to lead the industry in customer satisfaction for corporate service and support. We can troubleshoot and repair both hardware and software.
- Retain Control of Valuable Data — We perform certified data destruction and can help recover data from damaged hard drives. And you can choose to keep your hard drive when it fails.
- Track and Expedite Parts and Labor — To meet your precise dispatch needs, Dell ProSupport offers different speed-of-response options, as well as online self dispatch.
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Client Support Services
Speed of Response Options
Get parts and labor more quickly with accelerated response options from Dell. Resolve your critical issues quickly by upgrading from next-business-day on-site service (standard with Dell ProSupport) to same-day or mission-critical on-site service.
Accidental Damage Service
Minimize out-of-pocket expenses for unplanned computer repairs due to liquid spills, electrical surges, falls and other types of accidental damage.
Keep Your Hard Drive
When your hard drive fails, receive a replacement hard drive without relinquishing physical possession of the old one — so you can maintain control of any classified, proprietary or sensitive data that it contains.
Hard Drive Data Recovery
Let Dell help you recover valuable data from a failed hard drive. Our experts will carefully dismount, examine and process your hard drive in a clean-room environment and then provide you with multiple data retrieval options.
Certified Data Destruction
Keep sensitive data from falling into the wrong hands when a hard drive fails or is retired from service. Dell can completely wipe the drive clean and provide certification of destruction, helping you meet your compliance requirements.
Extended Battery Service
Accurately plan your laptop life cycle costs by incorporating replacement battery costs into your upfront purchase price, and ensure your users have battery capacity available when they need it.
Remote Advisory Services
Get quick answers from certified, highly qualified Dell experts to questions about complex applications and technologies, and purchase only the support you need, on a per incident or annual contract basis.
Software Support
Help minimize disruptions and maintain a high level of productivity with Dell Support Services and Dell ProSupport — a suite of configurable support services that offer software troubleshooting and single-vendor simplicity.
Specialized On-site Services
Boost your IT resources with additional on-site staff from Dell, and get the on-the-spot help you need to enhance response times, achieve your performance goals and quickly implement critical projects.
Dell Online Self Dispatch
When you're trying to resolve hardware incidents quickly, you can't afford to wait. Dell Online Self Dispatch (DOSD) helps you expedite the self-diagnosis of hardware issues with access to Dell technical training and required certification.
Client Support Case Studies & Awards
Corporate IT Users Rank Dell No.1 for Service and Support for 5th Consecutive Quarter
For a fifth consecutive quarter, a survey by TBR has ranked Dell Services number one for customer satisfaction among corporate IT users. In TBR’s Corporate IT Service & Support Customers Satisfaction Study for the first quarter of 2010 ...
Dell No. 1 Global Healthcare IT Services Provider, No. 2 in Education Computer Hardware Support
Dell is the No. 1 healthcare information technology services provider in the world according to the latest IT services worldwide market share report by Gartner, Inc.
Centegra and Dell Services recognized with Outsourcing Center's Outsourcing Excellence Award for Best Transition
Centegra Dell Services have been awarded the Outsourcing Center’s 2010 Outsourcing Excellence Award for "Best Transition” in recognition of the strong working relationship Centegra and Dell Services (formerly Perot Systems) have shared since 2008.
ATEME Case Study
ATEME pre-installs its ATEME Network Video Recorder application on a stable and reliable hardware platform. Dell OEM Solutions offers a high-performance server and storage solution, supported by Dell ProSupport with the Keep Your Hard Drive option.
Client Support White Papers
Time Is Money: Customers Use Dell ProSupport to Save Time
Three ProSupport customers — a large educational institution, a midsize manufacturing firm and a global telecommunications provider — discuss how ProSupport from Dell avoids costly downtime and saves time and money.
Dell Services Sets the Industry Standard for Support Services Value
Dell Services keeps pace with changing customer requirements by executing continuous improvement programs.
The Business Risk of a Lost Laptop
This Dell/ Ponemon Institute study assesses the business risks of lost or stolen employee-assigned laptops in six countries and examines the ways businesses in those countries address those risks.
Secure the Data of Your Mobile Workforce
Does your mobile workforce need access to confidential information? Are you worried that this mobility access will jeopardize your sensitive information if laptops are lost, missing or stolen? Dell can help.
Data Protection on the Move
This white paper discusses four things every business should know about guarding critical data on mobile computing platforms.
White Paper: Airport Insecurity — The Case of the Lost Laptops
A recent study focuses on how airports handle the more than 600,000 lost or stolen laptops as well as travelers’ awareness of data loss.