Retail Point-of-Service Solutions

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Point of Service Solutions

Minimize Checkout Lines and Optimize Efficiency With Reliable POS Solutions

The Dell™ OptiPlex™ XE systems provide you with the foundation for a comprehensive point-of-service (POS) solution. With a long life cycle and easy manageability, Dell OptiPlex XE systems:

  • Fit in a variety of store environments: under the counter, vertically or horizontally
  • Are designed to operate at ambient temperature of up to 113ºF (45ºC)
  • Integrate easily with legacy and new peripherals with powered USB connections
  • Provide an optional external power button for easy access in kiosks and other enclosed-space uses

Complete your POS solution with a variety of components, including cash drawers, touch screen monitors, receipt printers, bar code scanners and customer displays.

With your Dell POS systems in place, you can run your business with confidence knowing that Dell Retail Gold Support helps you minimize downtime. You get direct access to retail-dedicated, industry-certified technicians that handle a variety of issues by the phone. This Dell service includes:

  • Single point of contact for all POS service and support needs
  • Advanced-level phone support for fast resolutions as required by the retail industry
  • Your choice of same day or next business day on-site service after remote diagnosis*

In addition to your point-of-service technology, our color printers featuring next-generation LED imaging technology are ideal for retail environments because of their space-to-performance-to-quality dimension. Page cost and power usage are also improved when compared to previous and competitive technologies.

See also: Digital Signage and SurveillanceSecurity, Storage and Virtualization and Systems Management

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Retail POS Webinar

Retail Point of Service
Retail POS Bundle

Designed for retailers, this solution includes the OptiPlex XE, reliable industry-standard select POS peripherals, pcAmerica Cash Register Express POS software and the XE Integrator that combines peripherals within a single footprint.

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Restaurant Point of Service
Restaurant POS Bundle

Designed for restaurants, this solution includes the Dell OptiPlex XE, reliable industry-standard select POS peripherals and pcAmerica Restaurant Pro Express software. It provides the freedom to position peripherals within your distributed restaurant environment.

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Retail Hardware Solution
Hardware Only POS Bundle

This solution includes the OptiPlex XE, XE Integrator and reliable, industry-standard, select POS peripherals. The XE Integrator conveniently organizes your peripherals while the purpose-built OptiPlex XE helps to run your business smoothly in harsh environments. This hardware-only solution allows you the flexibility to choose your POS software.

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Dell Printers
Dell Printers

Color printers from Dell provide retailers with following capabilities:

  • Distribute and Print — enables retailers to deliver digital documents (such as plan-o-grams, shelf labels and display signage) across the corporate network, reducing outsourcing costs and allowing for current, correct quantity printing.
  • Paper-to-Digital — scanning technology built into multifunction printers that lets store managers digitally distribute and archive paper-based reports (HR, inventory, shipping and many others) to multiple electronic repositories simultaneously, reducing time and cost.
  • Enhanced Content Receipts and POS Marketing — develop and deliver customized “walk-away” content for customers, such as new account documentation, contracts, temporary or permanent membership cards, coupons and more. This function allows each transaction to give your customers an enhanced customer experience and an incentive to return.

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Murphy USA

Video case study: Murphy USA

Murphy USA expands retail presence by more than 20 percent with help from Dell customer service desk solution.

Rogers

Rogers Communications

Dell KACE™ provided Rogers Communications with quick connection to all 2,100 point-of-sale machines through a single, integrated virtual appliance and saved them almost 2,000 IT team hours.

Design

Hardware customization

From innovative store-front technology to reliable back-office products, Dell offers customizable technology solutions to help you optimize your retail operation. Let our experts help you design and implement the right solution to fit your specific needs. Learn More >

Consulting services

Get the most out of your retail technology investments with our portfolio of consulting services. You can trust Dell to assist you in meeting your requirements for maintaining high lane uptime, deploying true store automation and optimizing the point of decision, sale and transaction.  Learn More >

Deploy

Managed deployment

A comprehensive set of remote and on-site installation services for retailers. Dell’s industry experts can help you get the technology in your stores installed quickly and running properly. Call 1-800-545-3608 to learn more.

Support

Retail Gold technical support

Dedicated around-the-clock retail support for point-of-service terminals by knowledgeable technical support professionals. Call 1-800-545-3608 to learn more.

ProSupport

Configurable suite of retail support services that can simplify your IT from your cash register to your back-office and provide response within minutes or hours, rather than days.

ProSupportMission-critical option

Get your business backed up and running fast with Dell’s most rapid resolution option. In a networked environment, when you deal with mission-critical systems, reducing recovery time from days to hours is a must. Learn More >

Accidental damage service*

Accidents happen due to high traffic in retail environments. That’s why we offer easy and flexible repair and replacement service for most accidental damage and unplanned events, such as spills at coffee shops, drops or breakage because of moving boxes. Learn More >

Disaster recovery

Get the technologies and expert consulting services you need to preserve the long-term viability of your business by minimizing downtime when calamity strikes and backing up irreplaceable customer, vendor or operations data seamlessly, reliably and efficiently. Learn More >

RSPA

Dell is a proud member of the Retail Solutions Providers Association (RSPA), a 60+ year old organization dedicated to the retail technology industry.

Software is a critical component of any retail solution — from point of sale (POS) to back office to headquarters — and Dell has partnered with some of the leading software companies that provide specialized applications to meet your needs. See the summary of partnerships below or call Dell now at 1-800-545-3608 for more information.

Partner

Markets

Description

CAP Software

Apparel
Gift
Hardware
Specialty Retail

CAP Software leverages over 30 years of industry experience to deliver powerful retail POS solutions for small and medium businesses. CAP’s products offer enterprise-level features and functionality, but in an affordable and easy to use package. Visit CAP Software >

DaySmart

Salons & Spas
Pet Grooming & Kenneling
Medical Spas
Tattoo Studios

Powerful and easy-to-use, enabling you to do scheduling, point of sale, track inventory, track clients, run payroll, print checks, accounting, marketing and more.
Offers remote access from any laptop, computer or mobile device.
Visit DaySmart >

ICS

Quick Service Restaurant (QSR) Industry

The Treatware Suite is a powerful, low-cost group of touch screen applications designed specifically for the Franchise Quick Serve Industry. Treatware is the solution of choice for many leading franchisors in the QSR industry. Visit ICS >

Intuit

Specialty Apparel
Specialty Merchandise
Multistore Solutions

Intuit has released a software for business and financial management solutions that support all PC platforms and simplifies small business management and payroll processing, personal finance and tax preparation and filing. Visit Intuit >

pcAmerica

Hospitality
Fine Dining
Table Service
Quick Service Retail

pcAmerica's fast and easy-to-use POS software for any type of restaurant supports Dell™ POS hardware, office systems and servers. Its software is flexible and scalable to single-location businesses or multilocation chains, providing detailed reports, inventory and ingredient tracking, and customer loyalty services. Visit pcAmerica >

POSitive

Apparel
Wine and Liquor
Novelty
Sporting Goods and Events
Specialty Retail

POSitive Technology brings an up-to-date technical prospective and over 20 years of experience to its end-to-end retail solutions. Featuring products like Microsoft® Dynamics and Dell hardware, POSitive Technology provides small and midsize retailers easy-to-use and affordable solutions to meet their industry needs. Its portfolio includes technology for retail operations, point of sale, customer loyalty, loss prevention, merchandise planning, business intelligence, accounting integration, and enterprise or franchise management. Visit POSitive Technology >

RICS Enterprise

Footwear
Apparel
Sporting Goods
Specialty Retail

With a low cost of entry, RICS Enterprise delivers powerful, actionable reporting capabilities through an easy-to-use interface, while the Software as a Service (SaaS) delivery method ensures rapid system scalability. The on-demand retail platform includes point-of-sale, customer relationship management (CRM) and inventory control functionality. Visit RICS Enterprise >

TAM RetailNon-Profits
Hospital Shops and Cafeterias
Car Washes
Specialty Retail

TAM Retail has been developing and providing proven retail solutions since 1980. The Assistant Manager™ is a fully integrated suite of software options, including POS for merchandise, admissions, memberships, inventory management and more. TAM Retail is scalable and offers a wide range of solutions for small independent retailers, multiple store operators and large retail enterprises. Visit TAM Retail >

Task Retail

Hospitality
Leisure
Specialty
Multi-unit Enterprise Solutions

Task Retail Technology is a leading provider of enterprise-centric software to a wide range of retail clients and large venues. Task Retail’s award winning Xchangexec is a scalable retail POS application with a securely hosted management suite, harnessing the power of the Internet to provide real-time sales data, innovative technology integration such as digital menu boards, mobile applications and short messaging service (SMS). Xchangexec is developed in Microsoft’s .NET environment based on the SQL Server® platform. Visit Task Retail >