Mark Gerhard, Just About the Game Experience

Jagex and Systems Management

Jagex’s Solution: Dell™ Management Console, Embedded Management and ProSupport™

Jagex’s Challenge: Protect a fantasy kingdom from the evils of downtime.

Jagex runs the world’s most popular free massively multi-player online role-playing game with thousands of hours of game play available to users in every time zone. Downtime in the data center simply isn’t an option.
ProSupport
Jagex is a highly complex and exceptionally busy operation, so efficiently and cost-effectively managing its IT infrastructure is critical for the company. Dell's robust systems-management software and tools -- such as the Dell™ Management Console and Embedded Management along with tight integration with leading third-party suites -- provide a single, flexible management solution across the entire server lifecycle. In addition, strict adherence to industry-standard protocols helps drive greater efficiency.

The Dell Management Console delivers a single view into your IT infrastructure. With its extensible framework, the tool is customizable to meet your systems management needs, from basic hardware management to more advanced functionality .

Dell’s Embedded Management houses the tools and enablement pieces for management directly on the server, allowing administrators to perform a complete set of provisioning functions from a single, intuitive interface. Dell’s Embedded Management enables zero-media, "Instant On" deployment that is more efficient, secure, and user-friendly for IT administrators.

With Dell ProSupport™, Mark knows expert-level tech-to-tech help is just a phone call away. Companies like Jagex can quickly diagnose and resolve problems with Dell ProSupport services:

  • 24x7 access to Dell experts to help keep systems up and running
  • Single point-of-contact escalation management with customer-controlled severity levels

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