Thinkwell and System Management
Thinkwell’s Challenge: Simplifying its complex IT infrastructure.
Beyond rapid scalability and uptime requirements at corporate headquarters, Thinkwell must always consider the uptime of technology it has designed for client locations around the world.
"A lot of our products that we design are technical solutions that go on the road or go into finished attractions on location. So reliability and ‘always-up’ access is incredibly important for our final product. And we treat our own backbone, our infrastructure, the same way."
Thinkwell’s Solution: Dell Systems Management and Dell ProSupport for IT
To reduce the complexity and costs in managing the company’s IT environment, Thinkwell relies on Dell to deliver open, flexible, and integrated solutions. Dell is committed to the use of industry standards in the design and development of its own management software, Dell Management Console , as well as providing open tools and integration points to allow communications to complementary solutions. And the PowerEdge™ Server Embedded Management functionality streamlines common maintenance processes, like systems deployment and update, by embedding the management and enablement tools directly onto the hardware. |  |
As Joe puts it, "We hold our IT guys really accountable for instant solutions. So they turn to Dell ProSupport to help them with problems outside their knowledge base. It’s tech-to-tech, one phone call. We get almost everything we need fixed quickly."
