Help Me Choose: My Service Plan
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This service includes:
Support for your system at your location on the next business day or on an evening or a Saturday
- In the event of a problem that cannot be resolved through phone-based troubleshooting, we will send a Dell-certified technician to your location on the next business day (call must be logged before the local service cut-off time), or if you prefer, on an evening or a Saturday, within two to five business days.
- Next-day support — Monday to Friday 9:00 a.m. to 8:00 p.m.; Evenings and Saturdays support — Saturday 9:00 a.m. to 5:00 p.m., within two to five business days.
Getting Started Support Get 60 days of Getting Started Support that includes assistance with simple queries such as setting up your security protection software or parental controls. Dell Premium Phone Support - Dell Premium Phone Support is an affordable way to get the most from your computer for the duration of your warranty term. We help with typical software issues or with frequently asked questions such as how to set up a wireless network.
- We offer you support through phone and email and cover hardware and software troubleshooting.
- We will support all of the software included on your Dell PC at the time of purchase and also common software applications that you choose to install.
- See full details here: www.dell.co.uk/premiumphonesupport
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This service includes:
Support for your system at your location on the next business day or on an evening or a Saturday - In the event of a problem that cannot be resolved through phone-based troubleshooting, we will send a Dell-certified technician to your location on the next business day (call must be logged before the local service cut-off time), or if you prefer, on an evening or a Saturday, within two to five business days.
- Next-day support — Monday to Friday 9:00 a.m. to 8:00 p.m.; Evenings and Saturdays support — Saturday 9:00 a.m. to 5:00 p.m., within two to five business days.
Getting Started Support - Get 60 days of Getting Started Support from our Solution Station experts who will assist you with simple queries, such as setting up your security protection software or parental controls.
- For more complex queries, we will still be here to help through our Solution Station service. Find out more at: www.dell.co.uk/solutionstation This service is also available for the five-business-day In-Home service.
Online and Phone Technical Support
Dell offers a 24x7 comprehensive online assistance at www.dell.co.uk/support Most questions can be answered through online information resources. If you cannot resolve your problem, you can contact technical support for problem diagnosis. This service is available for all service plans.
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We will repair your system within 10 business days after completion of telephone-based troubleshooting. Your system will be collected from your home during the next business day (if the call is logged by the technician before the daily cut-off time on the previous day). This service is available Monday to Friday during local business hours.
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Overview
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