Case Studies

Newport City Homes (NCH)

Date : 01/07/2010
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Thanks to our Unified Communications solution from Dell, our agents can direct a customer call to the appropriate person in less than a minute.

— Neil Jones, head of information systems, Newport City Homes, the United Kingdom

Challenge
The Newport City Homes (NCH) wanted to serve residents more effectively. It needed to build an efficient data center and end-user infrastructure, as well as a communications solution.
Solution
Helped by Dell consultants, NCH implemented a Microsoft® Unified Communications solution, Windows® 7 and a partially virtualized Dell™ data center, with Latitude™ laptops and OptiPlex™ desktops for its staff.
Benefits
  • Residents have their queries answered faster.
  • Around 50 percent is saved on setup costs with Unified Communications.
  • Implementation is completed 4 months ahead of schedule.
  • Organization maximizes value for money with efficient data center.
  • Staff are more productive, thanks to mobile computing and Windows 7.

 

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