Get World-Class Service with Dell ProSupport
Dell ProSupport™ is a suite of professional support services designed to address the technology challenges you face today. Resolve hardware and software incidents fast, plus choose from a suite of enhanced support options to protect and proactively maximize your IT resources. Designed with you in mind, ProSupport frees up your time to focus on the bigger picture.
Dell ProSupport provides:
- 24x7 phone and remote access to advanced level technicians
- Collaborative support for select third-party hardware and software vendors
- Next Business Day on-site service after remote diagnosis with options for same-day available
- “How to” support for popular software applications
- Ability to bypass scripted phone troubleshooting and instantly dispatch parts or labour using Dell Online Self Dispatch (certification required)
- Single point of contact for escalation management with self-identify severity levels
- Global Command Centres to manage critical situations, monitor all mission-critical on-site dispatches and provide proactive crisis management during events such as natural disasters
Basic Hardware Support
Sometimes you only need basic coverage for hardware repair and replacement and don’t require around-the-clock support. Dell Basic Hardware Service is a value-priced professional hardware support service that provides limited phone support during local business hours.
Customize your support experience based on the critical factors that define your IT environment:
ProSupport Options
Dell Online Self Dispatch
Bypass scripted phone troubleshooting and instantly dispatch parts or labour using one international portal (certification required).
Dell ProSupport Mission Critical
When dealing with mission critical systems, reducing recovery time from days to hours is a must.
Multivendor Hardware Support
Simplify day-to-day IT maintenance tasks by consolidating your hardware support under one service contract.
Proactive Maintenance
Help reduce unplanned downtime and optimize stability with scheduled assessments, streamlined patch management, detailed reporting and more.
Proactive Systems Management
Proactive Systems Management helps to proactively identify hardware failures in your server environment and monitors service contract status.
ProSupport for Software
Comprehensive and collaborative support to help you successfully manage software within your environment.
Specialized On-site Services
Boost your IT resources with additional on-site staff from Dell, and get the on-the-spot help you need.
Advisory Services
IT Advisory Services
Reduce downtime and help optimize your IT environment through reporting, analysis, advisory and proactive maintenance features.
Remote Advisory Services
Get convenient access to technical expertise for specialized applications and solutions such as Virtualization, BURA, SAN and more.
Asset and Data Protection Services
Asset and Data Protection Services
Enable your mobile workforce, safeguard your data and protect your investments with Dell Asset and Data Protection Services.
Accidental Damage Service
Extended Battery Service
Keep Your Hard Drive
Dell ProSupport Hard Drive Data Recovery
Dell ProSupport Certified Data Destruction
DataSafe Online
