Small Business Success Stories

Dell Notebooks with Integrated Web Camera Enable Home-Based Travel Consultants to Communicate Clearly and Concisely

Date: 1/9/2008
“We deployed Dell Vostro 1500 notebooks because of their resilience, performance and integrated Web camera. Our home-based consultants are highly dependent on their computers for revenue and commission so it was vital we obtained the right equipment.” – Tim Martin, Director of Sales, Travel Counsellors Australia

Travel Counsellors Australia is a leading travel company that supports experienced home-based franchisees who market and sell travel packages to customers. It is a wholly-owned subsidiary of United Kingdom-headquartered Travel Counsellors.

CHALLENGES
  • Acquire notebooks that could withstand the rigours of a home environment while enabling quick and reliable access to resources required to service clients
  • Ensure consultants could talk to each other and administrative staff using web cameras
  • Support plans to grow from 15 to about 180 consultants between 2008 and 2010
  • Deployed the sub-A$2,000 Dell Vostro 1500 notebooks with integrated web camera, magnesium-alloy chassis, sealed keyboard, steel hinges and shock absorbers for hard drive protection
  • The notebooks incorporate Microsoft Office XP
BENEFITS
  • The high resolution web cameras integrated into the Dell Vostro 1500 notebooks enabled consultants to communicate effectively with each other and with administrative staff
  • Notebooks deployed to date have not failed or experienced damage that could deny consultants access to the systems they need to service customers and generate revenue
  • Notebooks can be delivered to new consultants fully configured and under warranty in five days, ensuring the company delivers on its expansion plans
  • The high performance of the hardware to date has enabled consultants to quickly access multiple applications, including the Galileo and Amadeus reservation systems
  • Enabled counsellors to access streamed video training sessions as a substitute for face-to-face visits
  • Competitive pricing has helped minimise start-up costs
Tags: dell vostro 1500, hardware to date, galileo and amadeus, travel counsellor australia, leading travel company
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